Privacy Policy
Privacy Policy for Melbourne Tutorials
Melbourne Tutorials is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our tutoring services, website, or other related platforms. Please read this policy carefully to understand our practices regarding your personal information.
1. Information We Collect
We collect the following types of information through our EOIs and Admission Forms to provide our services effectively:
A. Personal Information
- Name : Parents and Students
- Contact details (e.g., email address, phone number)
- Address
- Emergency contact information
B. Academic Information
- Subject preferences
- Academic performance data (e.g., grades, school reports, and feedback)
- Learning objectives and goals
- Child’s Strengths and Areas of Improvement
C. Payment Information
- Billing address
- Credit/debit card details (processed securely by third-party payment systems)
D. Usage Data
- Website usage details (e.g., IP address, browser type, access times)
- Cookies and tracking technologies (if applicable)
2. How We Use Your Information
We use your information for the following purposes:
- To provide tutoring services tailored to your needs.
- To communicate with you about your sessions, schedules, and progress.
- To process payments and maintain financial records.
- To enhance our services by analysing feedback and usage data.
- To ensure compliance with legal obligations and protect against fraud.
3. Sharing Your Information
We do not sell or rent your information. However, we may share your data in the following circumstances:
- With our Tutors/ Assessment Team: To provide tailored learning experiences and performance evaluation.
- With Service Providers: To process payments, host our website, or manage marketing.
- Legal Requirements: When required by law or to protect the rights, property, or safety of Melbourne Tutorials, our clients, or others.
4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:
- Secure storage systems.
- Encryption for online payment processing.
- Access control policies for sensitive information.
Despite our efforts, no method of transmission or storage is 100% secure. You share information at your own risk.
5. Your Rights
You have the right to:
- Access your personal data.
- Request corrections to inaccurate or incomplete information.
- Request the deletion of your data, subject to legal or contractual obligations.
- Opt-out of marketing communications.
- To exercise these rights, please contact the respective centre where your child is enrolled.
6. Cookies and Tracking Technologies
We may use cookies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. For more details, refer to our Cookie Policy.
7. Retention of Information
We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be effective upon posting on our website, and we encourage you to review it regularly.
9. Contact Us
For questions or concerns about this Privacy Policy, or to exercise your rights, please contact us at:
admin@melbournetutorials.com.au
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